At 500ks, your privacy is not merely a legal obligation — it is our moral responsibility to every player. Find out exactly how we collect, use, and protect your personal information.
Key Summary: 500ks fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We do not sell your data, do not share personal information for third-party marketing purposes without your consent, and you have the right to access, correct, or request deletion of your data at any time.
This Privacy Policy describes how 500ks ("we", "Platform", "500ks") collects, processes, stores, and protects your personal information when you use our online betting and gaming platform — whether through the website, Android mobile app, iOS app, or any other interface provided by 500ks.
By registering an account or using any 500ks services, you acknowledge that you have read and understood this privacy policy. If you disagree with any part of this policy, please discontinue use of the platform and contact us for account closure if needed.
This policy is to be read together with Terms and Conditions us and other relevant policy documents. Any conflict between these documents will be resolved in accordance with the policy hierarchy established by 500ks.
500ks collects various types of personal information depending on how you interact with our platform. Below are the main categories of data we collect:
Identity Data:
Contact Data:
Financial Data:
Platform Usage Data:
We only collect data necessary for the stated purposes. Excessive or irrelevant data collection is against 500ks internal policy and the requirements of PDPA 2010.
500ks uses your personal data for the following legitimate and necessary purposes for platform operations:
| Purpose | Clarification |
|---|---|
| Account Management | Account registration, identity verification, login, and account maintenance. |
| KYC Processing | Identity verification is mandatory before your first withdrawal is processed. |
| Financial Transactions | Processing of deposits, withdrawals, and betting settlement. |
| Platform Security | Fraud detection, anti-money laundering, and account protection. |
| Service Communications | Transaction notifications, platform updates, and customer support responses. |
| Legal Compliance | To fulfill reporting and audit requirements from relevant authorities. |
| Platform Improvement | Usage analytics to improve the overall user experience. |
With your separate consent, we may also use your contact information to send you promotions, bonus offers, and relevant platform news. You may withdraw this consent at any time through your account settings or by contacting our support team.
500ks processes your personal data on the following grounds recognized under Malaysia's PDPA 2010:
500ks does not sell, rent, or trade your personal data to any third party for commercial purposes. However, we share certain information with the following parties under limited and controlled circumstances:
Our Commitment: All third parties we work with are contractually bound to protect your data to security standards no less stringent than our own.
500ks implements comprehensive technical and organizational protection layers to ensure the security of your personal data at every stage of processing:
While we take all reasonable precautions, no system can be guaranteed 100% secure. In the event of a data breach involving your information, we will notify you within 72 hours and take immediate remedial action.
500ks retains your personal data for as long as necessary to fulfil the purposes stated in this policy and to comply with applicable legal requirements. Our data retention guidelines are as follows:
Once the retention period expires, your data will be securely deleted or anonymized so it can no longer be linked to your identity. You may request early deletion of certain data, subject to any binding legal obligations we are required to fulfill.
500ks uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. There are several types of cookies we use:
You can manage cookie settings through your web browser. Disabling certain cookies may affect the functionality of some parts of the platform. The 500ks mobile app uses local storage technology equivalent to cookies for the same functions.
Under Malaysia's PDPA 2010 and international data protection standards, you have the following rights regarding your personal data held by 500ks:
You have the right to request a copy of the personal data we hold about you in a readable format.
You have the right to request correction of inaccurate or incomplete data in our records.
You may request deletion of your data subject to the legal obligations binding upon us.
You may object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a structured format that can be transferred to another provider.
You may request a restriction on data processing while a dispute or review is ongoing.
To exercise any of the above rights, contact our privacy team via Live Chat or support email. We will process your request within 30 business days. Some requests may require identity verification first to ensure the security of your account.
In operating our integrated platform, some of your personal data may be processed or stored outside Malaysia — particularly in the context of cloud infrastructure and third-party technical services we use. However, every such data transfer is safeguarded by the following mechanisms:
Your financial and KYC data is stored within Malaysia as the highest priority to minimize risks associated with cross-border data transfers.
500ks reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. Any material changes will be communicated to you via an in-platform notice and an email to your registered address at least 14 days before the changes take effect.
The "Updated" date at the top of this page reflects the latest version of this policy. We encourage you to review this page periodically. Continued use of the platform after any changes take effect will be considered acceptance of the updated policy.
Note: If a proposed change materially reduces your rights or expands how we use your data, we will request your renewed consent before that change is applied to your account.
If you have any questions, concerns, or complaints regarding how 500ks handles your personal data, or to exercise any of the rights outlined in this policy, please contact us through the following channels:
We are committed to resolving all privacy-related inquiries within 30 business days. For more complex complaints, you will be provided with a reference number and regular progress updates. If you are dissatisfied with how your complaint is handled, you have the right to refer the matter to the Malaysian Department of Personal Data Protection.
We invest in the best technologies and processes to ensure your privacy is fully protected.
500ks fully complies with Malaysia's Personal Data Protection Act 2010. All data collection and processing procedures are designed with legal compliance as the top priority.
Your data is protected with 256-bit SSL/TLS encryption during transmission and AES-256 encryption at rest — the same technology used by leading financial institutions worldwide.
Only authorized personnel with a genuine operational need are permitted to access user personal data. All access is logged and audited on a regular basis.
In the event of any security incident involving your data, we are committed to notifying you within 72 hours and taking immediate remedial action.
500ks has never and will never sell, rent, or trade your personal data to advertisers or third-party data brokers. Your data belongs to you.
500ks's privacy and security practices are periodically assessed by accredited independent external audit firms to ensure our standards consistently meet the latest industry benchmarks.
Create your 500ks account today and enjoy a Malaysian betting platform that is not only fun, but trusted and transparent in protecting your privacy.
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